How to set up email in Outlook 2016 or Office 365

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This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016 or Outlook for Office 365.

If the Mail account is already set up, but giving errors – then refer to our troubleshooting guides for Outlook 2016 or Office 365.

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

  1. Launch Outlook
  2. Select File on the top left menu bar
  3. Select the Add Account button in the middle of the screen, then Account Settingsoutlook2013-add-account1
  4. Insert your email address
  5. Select Advanced options, then select Let me set up my account manually  > Connect
  6. This temporary screen will display 
  7. This screen will display the various account options – select IMAP (or POP)
  8. Server Settings:
    • Incoming mail: add mail. before your domain name
      • Port 143 (or 110 for POP)
      • Encryption method: None
      • Require logon using Secure Password Authentication (SPA) is unticked
    • Outgoing mail: add smtp. before your domain name
      • Change Port to 587 (not 25)
      • Encryption method: None
      • Require logon using Secure Password Authentication (SPA) is unticked

  9. Click Connect
  10. You will now be prompted for the password
  11. Your setup is complete!
  12. Send a test mail and if there are any errors, refer to our Troubleshooting guide.

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